Customers of First Bank
Limited may find it difficult to carry out their banking transactions from
Thursday to Monday, five days, due to the decision to temporarily shut down the
bank’s branches nationwide.
“This is a major project and on account of
the technical requirements, we regret that there will be some disruptions to
our services for about three [working] days, while the upgrade is ongoing.”
According to the bank, the
shutdown is to enable it upgrade its core banking application. From Finacle 7
to Finacle 10, which will ensure easier and faster customer services and
experience.
Apart from all the branches
being shut, Point of Sale transactions and transaction alerts by SMS will not
be possible during the period - Thursday to Monday. In addition, all card
services, except Visa prepaid card, will not be available via Quick Teller and
the Web.
First Bank said in a statement,
“All transactions that will impact on the banking platform e.g. settlements,
inter bank (RTGS, NEFT, FIP) inflows, will not be available.”
However, the bank said
skeletal services would be available on its ATMs throughout the migration
period until 5pm on Sunday, and would be restored at 6am on Monday.
Online banking services,
according to the bank, will also be available until 5pm on Sunday and be
restored at 6am on Monday. But its mobile money services will be available
throughout the migration period.
Group Managing Director,
First Bank, Mr. Bisi Onasanya, said “I am particularly excited at the prospect
of this milestone as it represents the opportunity to significantly transform
our service delivery to you in many respects, while also supporting our plans
for the introduction of new and innovative products as we anticipate your every
banking need."
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